Hi
If Claranet is providing your email hosting and your email client is set up with port 110 for incoming emails then that tells me you're using insecure email connections set up for POP3 protocol. I assume that using your own email address is ok as the claranet SMTP server is set up to relay email messages.
Notwithstanding your desire not to change settings I'd suggest upgrading to secure email:
- Secure incoming port 993 and SSL security (instead of port 100 and no security)
- Secure outgoing port 465 and SSL security
- Requiring network authentication / authentication by normal password
The Claranet settings to check are:
| Account Type | POP3 |
| Username / Email address | your email address |
| Password | Yes |
| Incoming mail server | pop.clara.net |
| Incoming Port | 993 |
| Incoming SSL Security | On |
| Authentication method | Normal password |
| SMTP server | relay.clara.net |
| Outgoing Port | 465 |
| Outgoing SSL Security | On |
| Authentication method | Normal password |
| Require network authentication | Yes |
Claranet Support is here: https://www.claranetsoho.co.uk/support/email
Interested to know what email client you're using and the full set of incoming server and outgoing server claranet settings you're currently using. You'll find the various alternatives in the Claranet support pages.