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Keeping a Tiscali email account after leaving TalkTalk

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Hi there,

 

I would just like a quick confirmation that if I leave TalkTalk I'll still be able to access a Tiscali email account that my wife uses as her main account.

 

I've seen posts saying that as long as we log in via webmail once a month it will remain open - but the last of these was posted over a year ago, so I was looking to see if this is still the case.

 

I also read that there may be a charge in future to use the old account - this isn't a problem as I currently use a paid email account. The most important thing is that the old one doesn't suddenly disappear!

 

Thanks in advance!


Re: Spam Filter

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I have exactly the same problem. I have tried to create a filter rule which sends ALL mail to the inbox, but no success. If anyone manages to find a way to disable the spam box completely, I would love to know.

Re: Keeping a Tiscali email account after leaving TalkTalk

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Hi Peaksteve, you've pretty much covered all the bases and answered your own questions. Yes is the short answer. It's important to login via webmail as that's what the system monitors to assess the status of the mailbox.

Re: HUGE rise in Spam Mail since new Mail system went live

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It may be too early to judge yet, or just co-incidence, but I haven't received any more of the e-mails from Vistaprint so far.

 

Re: HUGE rise in Spam Mail since new Mail system went live

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That's great DerekL, that's also consistent with what some of my colleagues reported with their own mail accounts. Thanks for posting to let us know. 

Re: Spam Filter

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Hi  

 

If you're asking about marking emails in your Spam folder previously marked as spam then just select the email in the Spam folder and select Not spam from the toolbar.  The email will be returned to the Inbox.

 

Marking as Spam or Ham.png

 

The Cloudmark Authority Engine's intelligence gathering about spam should, to the best of my knowledge about the TalkTalk mail platform, be notified that the email isn't spam but genuine ham. This information will be taken into account to update the TalkTalk blocking filters.

 

The mail filtering using Filter rules for email arriving at your mailbox is very comprehensive. Some of my earlier rules didn't work as expected or not for every case so knowing what filtering I wanted to achieve and the best way to achieve it does take a really good bit of logical thinking. 

 

But individual Filter rules will only work on email arriving at your mailbox. They'll not work on email identified as spam and blocked before it arrives at your mailbox. 

Re: Pipex webmail sent emails not delivered

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Hi  

 

Please check your Community Profile Personal Information (Click here) includes your name, address, current landline 'phone number and an alternate number (mobile recommended). Add if necessary, then scroll down and add the full Pipex email address to your Private notes and save changes.

 

Just to clarify, as some more detail would help. Pipex email via an email app on your mobile is working. Is that mobile connected via Wi-Fi to your broadband service and is that a broadband service with TalkTalk?

 

The webmail login. Is that via the TalkTalk business webmail login?

Re: Spam Filter

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Hi, no, that's not it. As with many other users, I use MS Outlook, and almost never look into my TT mail online. I much prefer to use POP3 rather than IMAP, so I remain in control of what appears where, and what is deleted or not on my various devices.

 

I have become aware that some legitimate email is being sent by TT to the spam box in TT email, which means it is not downloaded to Outlook, and I am therefore unaware it exists.

 

As I prefer to control what is and isn't spam myself, what I am trying to do is to set up the TT filter so that ALL mail goes into the inbox, rather than the spam box. That will then get downloaded in its entirety, and nothing will be missed.

 

It's really not much of an excuse to keep having to say to a client that their mail ended up in the spam box, and thus it hasn't been dealt with.

 

I have also noticed that, despite marking an email as 'Not Spam', future emails from the same source (eg. Outlook test message!) still and up in the spam box.


Viewing the header

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HI with the new web mail this how do i view the header in the e mail address  to see if its a scam or not?

Thanks 

Re: Keeping a Tiscali email account after leaving TalkTalk

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Excellent, thank you.

 

I've been reminded by my wife that her mother has uses TalkTalk for her phone and broadband services. Would it be possible to move the management of my wife's Tiscali email address to her mother's account?

Re: Onetel mailzone - issues logging in and via gmail

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No still waiting. I have now submitted a complaint.

Re: Spam Filter

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Hi  

 

If you use IMAP settings for the email clients on the various devices you'll be in more control (IMHO) because you can sync all folders including the Spam folder.  That's the way I stay in control but I guess POP3 vs IMAP is a personal preference thing.

 

If I understand the way you're using email it's just using Outlook to download emails from the server Inbox.

 

I'm not aware of TalkTalk sending mail direct to the mailbox Spam folder. Have you got an example and in the email header (View source) is X-Spam given a score other than 0?

 

Won't the Outlook test message just end up in the Outlook local Spam folder? And marking emails there as Not Spam is just a local setting in Outlook isn't it?  i.e. the Outlook Spam folder isn't synchronised at all to the TalkTalk Mail mailbox.

Re: Keeping a Tiscali email account after leaving TalkTalk

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There's no need to if you don't have to. Obviously if that's what you want I'm happy to do it. I'll need to confirm security information with you and the account holder of the account it will move to. I'd also have to check if that MyAccount had less than 5 emails attached to it. 

Re: Viewing the header

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Hi  

 

New TalkTalk Mail:

  • Sign in to Webmail
  • Find the email in the list, and then select its checkbox or open it
  • From the sub-header above the email
    select the More actions      blue triple line icon
  • Select View source from the drop-down list
  • This will reveal the full message header text and body of the email

To save the header:

  • Right click on the text and click Select all
  • Right click on the text and select Copy
  • Paste this text into a document file (.doc or .docx file extension)
  • Edit to remove or obscure the first part of your email address if posting anywhere public for analysis
  • Save the file

Re: Viewing the header

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Hi Pash02, you simply select the mail with the tick and then click on the 3 lines in the menu bar above and click view source.


Re: Pipex webmail sent emails not delivered

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Gondala,  The email app on my smartphone is the samsung email app. E mails are sent and received OK when phone is connected to 4G or any WIFI service including my home talk talk broadband but also the wifi at work which isn't talk talk.  The issue just seems to be with the netmail.pipex.net webmail.  I have tried logged on to my webmail account via webmail.homecall.co.uk, which I have often used as a back up site whren pipex has had problems in the past,  and that sends with no issues.  

Re: Spam Filter

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As you say, a personal thing. The system I have used since email started is to set all my devices (phones, tablets, laptops etc) to NOT delete downloaded emails, with the single exception of my main office computer, which is set to delete emails from the server once downloaded. I can then check emails on the move, delete as necessary, and still download and keep important emails on my office computer, going back years if necessary, and never have to worry about changing providers, or them getting hacked, or losing data.

 

That system dictates POP3, because (as I understand it) IMAP in effect is cloud based, and deleting something from one device deletes it from all.

 

So, today I realised that some messages (two from a County Council, and some Outlook test messages) were sitting in the TT spam box, and thus had never been downloaded. If I send a test receive and send from my Outlook account, that still ends up in the spam box - see attached screenshot.

 

As I said, what I would like to achieve is that NO mail gets automatically allotted by TT into the spam box, only the In Box - but I can't find any filter settings that work to accomplish that.

 

I really don't want to keep having to log into TT mail every so often to make sure I am not missing something!Capture.PNG

Re: Pipex webmail sent emails not delivered

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Hi, all I've asked the admins to look into this for us. I'll post back when I hear from them and let you know what they find.

Re: Viewing the header

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This is the source and is supposed to be from John Lewis.

I have compared the source of several e mails and it seems real as John lewis is mentioned several times 

Thanks for all your help 

 

Return-Path: <bounce-16_html-26644412-216788-6284864-668@bounce.eml.johnlewis.com>
Delivered-To: 3@1236578
Received: from imap-director-4.dovecot.tt.ham.xion.oxcs.net ([10.15.2.4])
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for <nxxxxxxx@talktalk.net>; Fri, 10 May 2019 08:04:25 +0000 (UTC)
Received: from mta2.eml.johnlewis.com ([198.245.93.9])
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id P0VthaM9G30qnP0W0hgMuu; Fri, 10 May 2019 09:04:25 +0100
X-Delivered-To: nxxxxxxxx@talktalk.net
X-Spam: 0
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awl=host:15668
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; s=200608; d=eml.johnlewis.com;
h=From:To:Subject:Date:MIME-Version:Reply-To:List-ID:Message-ID:Content-Type;
i=johnlewis@eml.johnlewis.com;
bh=oC4R58QxrTFj3OIN7PCO3u7YziLk1l+qzkpmPKgNnlI=;
b=i78ue/qvaVimdK/3S0T/YB3Ap+2fWPJCtWxIN9KPLoECNWWt2B35VjG0pb9TRqQWGZG2bzeBAMam
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Received: by mta2.eml.johnlewis.com id hqko8i2fmd4f for <nxxxxxxxxx@talktalk.net>; Fri, 10 May 2019 08:04:16 +0000 (envelope-from <bounce-16_HTML-26644412-216788-6284864-668@bounce.eml.johnlewis.com>)
From: "my John Lewis" <johnlewis@eml.johnlewis.com>
To: <nxxxxxxxxx@talktalk.net>
Subject: Action required: your my John Lewis membership
Date: Fri, 10 May 2019 02:04:15 -0600
MIME-Version: 1.0
Reply-To: "John Lewis Online" <reply-febf167173630c75-16_HTML-26644412-6284864-668@eml.johnlewis.com>
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/n36r8hGFvSOGUDMOs03Og==

Re: Viewing the header

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This isn't uncommon. Please mark those mails as spam and the system will learn not to allow them through. 

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