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Re: Spam Filter

May 10, 2019, 6:27 am
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Returning to this issue, I am wondering if some of the discussion is at cross purposes. Like Amm2t I am using Outlook as part of MS Office operating as an .exe program on my desktop. Using the POP3 protocols, each time I ask Outlook to send and receive, it visits the TT mail box and downloads everything in there and then deletes it. I am getting regular mails from one particular (trusted) source, and every message is being placed by TT into the Spam folder before it gets anywhere near my TT inbox. As a result, Outlook never gets to download the message because I do not believe that it can be set to download Spam messages, only those in the Inbox. So, clearly, the problem is being generated by TT misclassifying ham messages as spam. I never used to use webmail to check what might be happening there because, in the past, everything was passed through to Outlook where I could take the appropriate action. Even if Outlook decides that a message is spam, it still downloads it into a Spam folder, but then allows me to review its decision. It further provides me with some protection by disabling links in such messages until I have moved them to the Inbox.

What we really need is one of two things. Either TT provides individual user control to mark safe senders as not delivering spam rather than just allowing us to mark messages that have slipped through as really spam. In the alternative, to find a way for us to download spam via POP3 mailbox.

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Re: Spam Filter

May 10, 2019, 6:39 am
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Precisely! I didn't think I was the only person in the World still using POP3.

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Re: Emails to xxx@btinternet.com fail to be delivered now and error messages stuck in SPAM folder

May 10, 2019, 7:03 am
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I am having exactly the same problem and its only in the last few days.

 

I do not want to risk changing my settings and don't see why I should as all non-btinternet addresses receive my emails.

 

My email address is ***@nasuwt.net and I do not understand why its the talktalk postmaster sending them back after 24.9 hours.

 

 

 

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Re: Emails to xxx@btinternet.com fail to be delivered now and error messages stuck in SPAM folder

May 10, 2019, 7:20 am
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I'm having exactly the same problem (except for the spam folder), only the last few days.

 

I do not want to risk trying to change my settings and do not see why I should as it is only btinternet addresses that are sent back after 24.9 hours, apparently by the talktalk postmaster even though my email address is ***@nasuwt.net.

 

I am not very savvy with how emails are sent but it does seem like a talktalk/btinternet issue.

Can talktalk or bt not just set filtering to accept emails from nasuwt.net?

 

 

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Re: Spam Filter

May 10, 2019, 7:36 am
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Hi  

 

Ah, so the Outlook test message did get into the TalkTalk Mail Spam folder.  As I understand the reason for these specific test messages they are sent when Outlook tests the configuration settings for an email client setup. In this case a change in email client settings in Outlook for the TalkTalk Mail account and a Test Account Settings request.

 

I expect you're confident that the email client settings change and test were originated by yourself. I suspect the email is in the Spam folder if there's no Return-Path: <> email address. Might the other emails also have no Return-Path email address?

 

If all the email clients are set up for IMAP protocol then they're all seeing the same server mailbox and its folders so deleting an email from the server mailbox will be replicated on all devices.  Backing up emails to local folders / local drives is a good strategy.

 

With a POP3 never delete scenario then deleting an email on one of those devices will not delete it from the others or the server which means deleting on each device.

 

The Keep action in TalkTalk Mail Filter rules should keep a copy of the email in the Inbox. What Filter rule did you try earlier?

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Re: Emails to xxx@btinternet.com fail to be delivered now and error messages stuck in SPAM folder

May 10, 2019, 7:58 am
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Hi  

 

You say you don't want to change any email client settings. Fair enough; but as we don't know what those settings are and how you're using email it's crystal ball time! You could upload some screenshots of the incoming and outgoing server settings and advanced settings so focused advice can be offered.

 

If you're using legacy email settings, for example port 143 for IMAP or 110 for POP3 and 25 for SMTP then, as mentioned, we have been seeing emails being undelivered to BTInternet email addresses. This is usually a spam protection measure.  Insecure unauthenticated email is being dropped undelivered by the BTInternet servers.

 

No reason why emails from nasuwt.net shouldn't be received via the TalkTalk network or sent via the nasuwt.net SMTP server if such a server exists.

 

But sending emails using an nasuwt.net email address via the TalkTalk SMTP server isn't going to work as TalkTalk does not allow email relaying or authentication for other than TalkTalk supported email addresses. 

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Re: Emails to xxx@btinternet.com fail to be delivered now and error messages stuck in SPAM folder

May 10, 2019, 8:33 am
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Thank you Gondola.

 

Only btinternet addresses have been rejected and only in the last week or so, others have no problem .

I have sent more info so hopefully can sort it from that.

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Re: Viewing the header

May 10, 2019, 8:35 am
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Hi  

 

To me, the email appears genuine. But it's wise to be cautious especially when asked to take action on your my John Lewis membership.  The email address appears to be personalised to you.

 

If you're asked to click on any links in the email be extra cautious and check out the link url before clicking. 

 

The my John Lewis team will be happy to answer any questions you have - call 03456 100312.

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Re: Emails to xxx@btinternet.com fail to be delivered now and error messages stuck in SPAM folder

May 10, 2019, 8:57 am
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 wrote:...I have sent more info so hopefully can sort it from that.

Um... "sent more info"... I hope not in reply to the email notification from Community... it's a no-reply email address.

 

You can post here in Community.  Upload image screenshots but do image edit to obscure the first part of your email address before posting using the photos icon (camera) above this Reply area.

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Re: Pipex webmail sent emails not delivered

May 10, 2019, 10:10 am
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Just to let you know the problem appears to have been resolved.  A number of emails sent yesterday have just been delivered and a test email sent from netmail.pipex has also been received.  Thanks to everyone for fixing the problem

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Re: Emails to xxx@btinternet.com fail to be delivered now and error messages stuck in SPAM folder

May 10, 2019, 10:22 am
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Yikes!

I don't know how to edit a screenshot. However I can tell you that the outgoing server is 'clara'  and the port named in 'advanced' is 110.

 

I also mentioned that I sent the same email to 9 recipients and only the 3 with btinternet addresses failed. The others got the email.

 

I suspect this is an issue with btinternet but need to confirm that its not a talktalk issue that causes the message from mailer-daemon@talktalk.net saying:

 

This is an automatically generated Delivery Status Notification.      

Delivery to the following recipients was aborted after 24.9 hour(s):

***@btinternet.com

Reason: The following message to 

***@btinternet.com

 was undeliverable.The reason for the problem: Maximum Retry Queue Age Reached

 

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Re: Emails to xxx@btinternet.com fail to be delivered now and error messages stuck in SPAM folder

May 10, 2019, 11:11 am
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Hi  

 

If Claranet is providing your email hosting and your email client is set up with port 110 for incoming emails then that tells me you're using insecure email connections set up for POP3 protocol.  I assume that using your own email address is ok as the claranet SMTP server is set up to relay email messages.

 

Notwithstanding your desire not to change settings I'd suggest upgrading to secure email:

  • Secure incoming port 993 and SSL security (instead of port 100 and no security)
  • Secure outgoing port 465 and SSL security
  • Requiring network authentication / authentication by normal password

The Claranet settings to check are:

 

Account Type POP3
Username / Email addressyour email address
PasswordYes
Incoming mail serverpop.clara.net
Incoming Port993
Incoming SSL SecurityOn
Authentication methodNormal password
SMTP serverrelay.clara.net
Outgoing Port465
Outgoing SSL SecurityOn
Authentication methodNormal password
Require network authenticationYes

 

Claranet Support is here: https://www.claranetsoho.co.uk/support/email

 

Interested to know what email client you're using and the full set of incoming server and outgoing server claranet settings you're currently using.  You'll find the various alternatives in the Claranet support pages.

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HELP; Emails Missing?!

May 10, 2019, 12:02 pm
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Hi,

 

I don't often use webmail, but I set up out of office auto reply today with it and I noticed that my webmail's inbox has no emails in it! I sent a few test emails to myself and they appear in the inbox, but once I have logged out, and log back in 5 minutes later they have disappeared!!

 

I use thunderbird email client (POP3) and double checked the settings, they have been set as leave emails on server until I manually delete them!! So the problem is not my end!

 

This problem has never happened before with the old webmail system. In fact I think I remember with the old webmail system you could chose how long emails stayed on the server, up to 30 days if my memory serves me. I have looked at the settings/options on the new/current webmail but no joy!

 

I will be out of office next week and need access to recent emails which should be in my webmail's inbox! Please help.

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Re: Changed password and lost all emails.

May 10, 2019, 12:24 pm
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Hi, 


Thanks for getting back to me - I'm really struggling to follow the help you're trying to give me, I'm sorry. I can't identify where in the webmail settings I can find how my email is set up. I haven't changed anything aside from the password. All I can find are the basic settings. Can you please tell me where I can find the advanced settings? 

 

Many thanks, 
Fi

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Re: Changed password and lost all emails.

May 10, 2019, 12:32 pm
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Hi, 

I think I've found it - do these details show the information you need? 

settings.jpg

 

Many thanks, 
Fi

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Re: Email ‘upgrade’

May 10, 2019, 1:16 pm
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Re: Spam Filter

May 10, 2019, 2:23 pm
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Unlike other users I only use my home pc for TT Webmail so I do not need to sync with other devices. 

Over the past 3 weeks I have not received 3 mails from a trusted source. I checked my blocked senders list and the company is not listed- they have no connection with Russian Ladies or BItcoin that still get through. The messages do not land in my Spam box or Trash and the sender does not get a bounce back so the mails must go somewhere.

Any assistance would be helpful

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fao The Community Team

May 10, 2019, 3:21 pm
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Please reinstate my message that I posted on here asking for help. Of course it was entitled "Dodgy email" because, I was wanting advice as to how to how to deal with the possibility that my email account had been hacked.

 

Rather upsetting to find my time wasted after writing it all, and then receiving the following from the rather cowardly "Anonymous":

 

"Your post - 'Dodgy email', has been identified as potentially being spam and has been held in our spam filters. If not spam, please contact us by posting in the community for the attention of the community team."

 

So here I am, having to waste more time having to sign in, write this etc.

 

Upset. Please reinstate my thread!

Moderator Note: Reinstated from email notification posted on 10-05-2019 10:09 PM.

Dodgy email

 

I found an extremely dodgy email in my TalkTalk.net inbox yesterday (NOT in spam). It appeared to be from me (my full name) and subject Re: for all.

 

The main body was saying that On Thursday, May 09, 2019 10.25AM My Name wrote: Might be something you'd want to check and then stuff directing me to http....(the essential bits involved the following but I 've broken it up to stop it working) bt.....7z.......If.....hn.....no.....info/

 

It looks extremely dodgy and I have deleted it from both the inbox and recycling. Has my account been hacked? I took a look at my email account (n.b. this is NOT the same address that I use for My Account Billing, and I do not want the Billing one changed or investigated at all). I found that I could not see where or how to change my TalkTalk.net password.

 

It used to be easy. I also see in other threads that other people are in a terrible mess with trying to change their password. Maybe I should just leave it as is? How am I supposed to be able protect my TalkTalk.net account from hackers if I can't control my own password? And finally has my TalkTalk.net account been fiddled with by someone to cause me to receive that message, spoofing my full name? For now, I have decided to simply change the way my name displays on my email account in order to baffle whoever spoofed it.

 

Upsetting.

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Re: Spam Filter

May 10, 2019, 2:59 pm
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Hi  

 

As this is your thread I've escalated it to the TalkTalk team to investigate why a specific email sender isn't getting emails to you.  Just put the sender's email address and a note in your Community profile Private notes.  And just disable the Filter rules in TalkTalk webmail to make absolutely sure there's no condition and action that could be discarding or rejecting the wanted email.

 

You'll get a response from the TalkTalk team next week.

 

And the other contributors to this thread - as it's now reactivated for the topic owner's issue, if you have any ongoing issue with your own circumstances please start your own topic but equally feel free to contribute to directly help Tom.

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Re: Email ‘upgrade’

May 10, 2019, 3:12 pm
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